Cancellation and returns policy

TERMS OF SALE

1. ABOUT

By making a reservation you are confirming that you have read and accept these conditions of sale, and that you have the legal capacity and authority to accept them on your own behalf and that of all the people traveling with you. This implies that you will be responsible for paying all payments, notifying us of any necessary changes or cancellations, receiving confirmation of the reservation and keeping your companions informed.

2. ONLINE RESERVATION PROCEDURE

On our website, you will find a whole range of available transport services. By filling in the service reservation request form, you will be making an online purchase offer. When confirming such information, we kindly ask you to check that all names, dates and times are correct and to report any errors to us as soon as possible. The communication of the data of your payment card constitutes a guarantee that you are authorized to use it and that we can immediately charge the amount of the services.
Once we have received the service reservation request form and payment from you, we will confirm receipt of the reservation by email. This email will only confirm that we have received the payment and that we are processing your request to reserve the service. In no case will it be considered a confirmation of the reservation. By virtue of the sending of your reservation confirmation by email, a binding contract between you and us will come into force. The contract date will be the one that appears in the confirmation email.
The confirmation of your reservation will be by email. We recommend that you carry your email confirmation with you when traveling to present it if necessary.
You must confirm receipt of all the confirmation we send you. If you do not confirm the receipt of an email and by virtue of our records it is confirmed that you have received it, it will be considered that you have acknowledged receipt of them.

3.CHANGES

In case of requesting changes to the place of pick-up or destination, flight information, number or age of the passengers and this implies additional expenses (for example, in case there are more people traveling with you or the flight time changes), You must pay the additional cost at the time you make the change. This operation will not be subject to any management fee.
They will be allowed up to 24 hours before the service for free.
In the event that the change involves a fare reduction, you will be offered a refund subject to a reasonable handling fee, provided these changes are made at least 48 hours prior to travel.
Changes in the time of arrival at the collection point derived from the delay or early arrival of the flight, and delays in the collection of luggage or security controls will not be considered changes to the reservation, as long as they do not exceed 60 minutes in relation to the planned schedule.
Changes made within 48 hours of the first stage of a trip will be subject to the application of a reasonable management fee.

4. CANCELLATIONS

They will be allowed up to 24 hours before the service for free.
If your reservation is one-way or return, we could refund the fare you paid for the unused portion of that ticket if you meet the conditions stipulated below, provided you cancel at least 48 hours before the date of travel .
No refunds will be made unless you cancel your reservation, in whole or in part, at least 48 hours before the departure time indicated on the ticket. In the event that for health reasons you cannot travel, reimbursement could be made if you could provide proof of your inability to travel (for example, a medical certificate).
In the event that the travel service you booked is delayed or canceled, or there are not enough seats available and consequently you reasonably decide not to travel, you may be eligible for a refund. If you have used a one way transfer, you will be reimbursed for the difference in the amount between a one-way and a return fare.
If the service does not meet your expectations and you wish to request a refund for other reasons, please contact us via email info@trasladosvalencia.com

5. WHEELCHAIRS AND SCUTTERS

You must tell us if you will be traveling by wheelchair or scooter when you fill out the service reservation request. Likewise, we ask you to specify if it is a folding model, manual or if it includes a battery or motor in order to provide you with an appropriate service in your transfer.

6. OUR RESPONSIBILITY

Errors may occasionally appear on the website, errors that we will endeavor to correct as soon as possible as soon as we detect them. In the event that incorrect prices or promotions are published, we reserve the right to terminate the contract and offer you a full refund.
The accuracy of the content of the website or the absence of viruses or similar defects that may contain worms or destructive properties is not guaranteed. If you detect any error of this type, please contact us at info@trasladosvalencia.com to correct it as soon as possible.

7. CONTACT

All communications that we maintain with you will be made by email, so we strongly recommend that you consult it before leaving on a trip, since any anticipated change or cancellation in your contract will be notified to the email address that you have indicated in your request to reserve the service. Any other information that you may consider useful may also be sent to your email.
You should take care to provide us with your current email address and mobile phone number and inform us of any changes to them. It will be essential that you provide us with a mobile phone number through which we can contact you during your trip in the unlikely event that we need to do so urgently in relation to your reservation.
Our telephone number +34699279547, email: info@trasladasvalencia.com, Website: https://traslasvalencia.com

8. TRANSPORT SERVICES

We will strive reasonably to reach the point of collecting at the time specified in your reservation, although no guarantee can be offered regarding this.
In private transfer services, the driver will wait a maximum of 60 minutes from the flight time of the flight specified in its reservation. The waiting time from any other collection point will be limited to 20 minutes of the time indicated in your reservation.
You must check the date, time and place that appear on your reservation or in the subsequent email communication that we refer in relation to the collection information of your transfer service. You must ensure that you reach the exit airport at least 10 minutes before opening the check-in desk (not closing) and, in any case, never when you miss less than two hours for the scheduled flight time of the flight.
We have the absolute capacity to decide the route to your destination, although this is not the most direct route or implies the use of toll roads.
We do not take responsibility for the delays or services not provided by causes of force majeure or other non-foreseeable circumstances or that escape to our control, such as accidents suffered by third parties during the transfer journey, police controls, terrorist attacks or acts of vandalism, Extreme meteorological conditions or strikes.
The transfer will be made between the points of origin and destination specified in your reservation. Try to provide a detailed and concrete address that includes the name of the street and the number. In private transport, the vehicle will leave or collect in the closest place to your accommodation, depending on the physical characteristics of the vehicle and access to the address contained in the contract.
In the event that access through the conventional route has been closed by meteorological conditions or similar circumstances and wishes to be transferred to its destination point for a longer route, you must assume any complementary expense that is loaded.
By virtue of local legislation, all vehicles are insured.
You must inform us of whether your service reservation request includes the transfer of minors. You must use the children's chairs for vehicles that are offered, although we recommend that you bring those of your children, since the rules change depending on the country.
In case you do not inform us of the presence of minors, your transfer service will be subject to availability in the vehicle of chairs suitable for children. If there are no chairs for children available, the price of the service can not be reimbursed or any type of liability or obligation to provide transfer services.
The category of the vehicle is not guaranteed in which the transfer will be made. We will enjoy absolute freedom to change the vehicle without it supposing the assumption of responsibilities in front of you. Eventually, a vehicle change will be made if, in this way, a service could be provided that in other circumstances could not be carried out.
In case of delay in the flight, deviations or loss of connections when the transport service leaves from the airport, the waiting policy is:
- Flight delays.
- Private rent with driver.
- Delays are included on flights up to 3 hours from scheduled flight time. In flight delays of more than 3 hours, you should contact us to request that the vehicle keep waiting for a price payable before the transfer. Otherwise, the service will not be provided.
In private transfer services, in case you are not at the collection point, after 20 minutes of the time specified in your reservation, we will try to get in touch with you through the mobile phone number that has been facilitated. In case we can not contact you for the lack of coverage or the poor quality of it, the absence of signal, the activation of the voice mailbox or the absence of response to the call, the service will not be provided We will be obliged to pay it or reimburse it.

9. BAGGAGE

Each passenger can carry a suitcase of 20 kg of maximum weight (maximum combined dimension of 158 cm) and a piece of hand luggage of a maximum weight of 5 kg (maximum dimensions of 45 cm x 35 cm x 20 cm).
Any excess baggage must be declared upon request for the service reservation. You must assume the additional expenses incurred, which include the expenses derived from obtaining other vehicles to transport the excess baggage that has not been declared. Likewise, we reserve the right to refuse to transport excess baggage.
In the suitcase, it should not be included Prohibited articles such as: hazardous substances, animals that have not been declared, firearms
We recommend that you also include fragile or valuable objects such as jewelry, money, precious metals, silver objects, checks or other negotiable values, documents, passports and other identity documents, samples, perishable products, etc.
You must take responsibility for your luggage and transport it by assuming the risk. We will not assume any responsibility for the loss or damage thereof. We advise you to hire adequate travel insurance that offers coverage against such eventualities.
The luggage you forget in the vehicle will be sent to the address that you have indicated in the service reserve request, which will involve the payment of any additional expenditure.
You should tell us at the service reservation request if you will travel with pets. In this case, they will travel under their responsibility. Company animals should travel in a container that meets IATA specifications for air transport. Pets can get very nervous during the trip, so you should adopt the necessary precautions. We must compensate for claims, expenses or other demands of which we are subject to the behavior of your pet.

10. YOUR RESPONSIBILITY

You will be solely responsible for carrying with you all the necessary documentation to cross the border. Neither we nor the supplier we will be responsible for the losses derived from non-compliance with carrying this documentation or non-observance of the rules of administration or tax, police or customs authorities from which it travels. The reservation is not a valid document to obtain the entry visas.
Through this, it will accept compensation or reimburse the payment of any deposit, a fine or disbursement that we must pay the authorities for their breach of legislation, regulation, etc. or other travel requirements from the countries to which you want to access, which you intend to leave or for which it will happen. In this case, we will have the right to retain the corresponding amount until it makes full payment.

11. ADMISSION RIGHTS

We reserve the right to deny ourselves to move to anyone who is under the effects of alcohol, drugs or whose behavior can be considered dangerous for the driver or the rest of passengers, including you. In this case, reimbursements will not be held or assuming any responsibility for the provision of service, nor to you or anyone who travels with you, nor will alternative solutions be proposed.
Alcohol consumption, narcotic substances or tobacco is not allowed within any vehicle.

12. CLAIMS

The contact details are listed in the reservation. If this procedure does not follow, the opportunities to investigate and rectify their claim will be reduced. Depending on the circumstances, the amount of compensation could be reduced or even not perceive anything at all. Likewise, you can contact us in case you require assistance while you are at your destination, or write us when you return home.

13. LANGUAGES

Our website is available in two languages (Spanish and English). Our customer service and email assistance services are available in Spanish and English, although we will try to provide them in the language in which it is hired.
We monitor the quality of the translation of our website and our terms and conditions. In case of any discrepancy, the Spanish version will prevail.

14. INTELLECTUAL PROPERTY RIGHTS

Copyright, registered trademarks and other intellectual property rights included in our website are owned by Valencia transfers or have been granted under license and are protected by national and international regulations.
Any use of the content of our website is prohibited, including the modification, subsequent publication, reproduction or total or partial representation of it without our express consent.
By virtue of these conditions, it is committed not to use our website for illicit purposes.

15. APPLICABLE LAW AND COMPETENT JURISDICTION

These conditions of sale are subject to the laws of Spain and, more specifically, to the Courts of València.